Frequently Asked Questions
Hotel Palacio FAQs
🕓 What time is check-in and check-out?
Check-in: from 15:00
Check-out: by 12:00 noon
🗣️ “Need extra time? Let us know — we’ll help if we can.”
☕ Is breakfast included?
Yes — a complimentary Surinamese-style breakfast is included in your stay.
☀️ Cassava bread, tropical fruit, and ginger tea are guest favourites.
📶 Is Wi-Fi available?
Yes — high-speed Wi-Fi is available throughout the hotel.
Need more speed for work or streaming? Ask us about premium download upgrades.
🛬 Do you offer airport transfers?
Yes. We offer airport pickup and drop-off for an additional fee.
Send us your flight details at least 48 hours before arrival.
🧳 Can I store my luggage before check-in or after check-out?
Absolutely. We’re happy to hold your bags so you can enjoy the city light and free.
🧼 Do you offer daily housekeeping?
Yes — daily cleaning is available upon request. Some guests prefer more privacy, others like a tidy refresh. We’ll adjust to your rhythm.
👶 Do you welcome families?
Yes!
• Children under 12 stay free (when sharing a bed)
• Cribs available free of charge — please request in advance
• Our Colonial Triple is ideal for family stays
🐾 Are pets allowed?
We do not allow pets, with the exception of certified service animals.
This helps keep rooms peaceful and allergy-safe.
🔐 Is the hotel secure?
Yes — our neighbourhood is well-known, walkable, and safe. The area is lively during the day and quiet by night. Our front desk is staffed 24/7.
📱 Best way to contact you?
WhatsApp: +597 [your number] — quickest
• Email: reservations@hotelpalacio.net
• Phone: +597 420064
🗣️ “We respond like a friend would — quick, clear, and happy to help.”
🌍 For Guests Visiting Suriname
💰 What currency is used in Suriname?
The local currency is the Surinamese Dollar (SRD).
We also accept USD at the hotel. Credit cards (Visa/Mastercard) are widely accepted in central Paramaribo, though some smaller shops are cash-only.
🗣️ What languages are spoken?
Suriname is multilingual.
• Dutch is the official language
• Sranan Tongo, Hindi, Javanese, and English are also widely understood
At Hotel Palacio, our team speaks English and Dutch fluently.
🚕 How do I get around?
• Taxis are available and affordable — ask us to call a trusted driver
• Walking is easy and safe in our central area
• For longer trips, we recommend arranging a private car or group tour (we can assist)
☀️ What’s the weather like?
Suriname is tropical — warm and humid year-round.
• Daytime: 28–32°C
• Nights are slightly cooler
Rainy periods occur between May–August and November–January, but it rarely rains all day.
☀️ We recommend light clothes, sunscreen, and a reusable water bottle
💉 Do I need vaccinations?
We recommend checking with your travel doctor before arrival.
Yellow fever vaccination is not required for most travellers arriving from Europe or North America, but may be advised.
👗 What should I pack?
• Light, breathable clothing
• Comfortable walking shoes
• Swimwear
• A scarf or cover-up for religious or cultural sites
• Mosquito repellent
🎟 What should I explore?
• Waterkant – riverside stroll, street food
• Palmentuin – peaceful palm gardens behind the Presidential Palace
• Fort Zeelandia – Suriname’s colonial and cultural story
• Commewijne River – plantations, dolphins, boat tours
Ask our team for personal tips or local guides! Or checkout the Guest Portal!
