RESERVATION TERMS & CONDITIONS
These terms and conditions are between you and Hotel Palacio and apply to all hotel room bookings and all Hotel Palacio property to the exclusion of all other terms and conditions. You agree that you are placing a reservation in good faith for legitimate use by you and all invited guests and not for any other purpose, including to resell, unauthorized allocation or placement on third party websites, or to make speculative, false or fraudulent reservations or reservations in anticipation of demand. These terms and conditions and all bookings made under them shall be governed by and construed in accordance with Surinamese law. This choice of law does not affect the consumer protection provided by provisions that cannot be derogated from by agreement on the basis of the law that would have been applicable in the absence of any choice in the country where you live. Disputes will be submitted to the exclusive authorities of Paramaribo, Suriname.
Rates & Service Charge
The room rate agreed to at the time of making your reservation applies to your booking. Meals, beverages and other extras are not included in the room rate unless otherwise agreed (if booked including breakfast). All charges include service charge and VAT unless otherwise stated and are payable in local currency unless otherwise agreed. Prices are subject to change without further notice. The room rate, breakfast and service charge are to be paid upon arrival. All other charges are to be paid upon check-out.
Hotel Palacio operates a “digital payment preference policy” which means that we prefer to accept card or online payments. If not otherwise possible, cash payments will be accepted. If no payment has been made in advance, always provide your credit card details to guarantee your reservation. Hotel Palacio reserves the right to temporarily block an amount (equal or less than your booking amount) on your credit card. Please note that without payment, we are obliged to cancel your reservation if we have not received a valid credit card as guarantee.
Cancellation, no show & changes
Do you want to cancel your reservation? Please check your booking confirmation for the possibilities. Hotel Palacio has three types of rates; flexible, semi-flexible and non-refundable. For all (group) bookings of 4 rooms or more our cancellation policy stated in the booking confirmation applies. When booking on our website, if you cannot find your desired availability we ask you to contact our front desk: Tel +597 420064 | Whatsapp +31 37053182 | [email protected]
Flexible rate (24 hours)
You can cancel your reservation free of charge up to 24 hours before check-in time (15:00). For cancellations after this time, the first night will be charged. Cancellations or requests for cancellation are only possible in writing (e-mail or through your travel agent). For any unforeseen events, we recommend that you take out travel and/or cancellation insurance at all times. Refunds of prepaid reservations are generally processed within 10 working days of your request to cancel or change your booking. If you have booked your reservation through a third party (such as Booking.com, Expedia or Hotels.com) please forward the request directly to them. You will be charged a pre-payment of the cost of the first night after reservation.
Semi-flexible rate (48 hours)
At this rate it is possible to cancel your reservation free of charge up to 48 hours before check-in time (15:00). For cancellations after this time, the first night will be charged. Cancellations or requests for cancellation are only possible in writing (e-mail or through your travel agent). For any unforeseen events, we recommend that you take out travel and/or cancellation insurance at all times. Refunds of prepaid reservations are generally processed within 10 working days of your request to cancel or change your booking. If you have booked your reservation through a third party (such as Booking.com, Expedia or Hotels.com) please forward the request directly to them. You will be charged a pre-payment of the cost of the first night after reservation.
Non Refundable Rate
Non Refundable rates are suitable for guests who are guaranteed they will travel. For this guarantee we offer a cheaper rate. Do note that it is not possible to change or cancel your stay and therefore 100% of the cost will be charged. Hotel Palacio is authorized to debit the total amount from your credit card at any time after making a non-refundable reservation. Please note that the charged credit card will be verified upon check-in.
No-Show status will be given at 22:00 on check-in day if no prior message has been received from guest. In case of no-show, the full amount will be charged. At 12:00 the next day the room will be released, and the reservation is automatically cancelled.
Our check-in time is 15:00. Are you in town earlier and the room is not yet available? Your luggage is safe with us, our front desk team will be happy to keep an eye on it!
You can check out until 12:00. After this time a Late Check-Out fee will be charged.
Early check-in prior to 10:00 is charged as 1 full night. After 10:00 and before 15:00 we charge a fee. Please ask our front desk for the fee’s and availability.
If you want (to guarantee) an early arrival (early check-in), we recommend you book this before arrival. Please note that this is subject to availability.
Tip: During online check-in we frequently offer good deals to our guests like discounted early check-in/out options or discounted breakfast and wine/champagne in your room.
If you want to extend your check-out time you can do so for a surcharge of USD 10 per hour until 15:00. If you wish to check out after 15:00 we will charge an extra night.
All check-out extensions are subject to availability. Please consult our front desk team.
If you wish to leave earlier than your departure date, we kindly request that you let us know before 12:00 noon on the day before your departure. This is to avoid any late cancellation fees; it depends on what conditions the reservation was made with.
If you can’t find the right solution our front desk team will be happy to assist you!
Hotel Palacio has a minimum age of 21 to check in. One of the two guests must be 21, otherwise Hotel Palacio reserves the right to cancel your booking and charge 100% of the total cost.
Your credit card serves as a deposit.
Families with children
Hotel Palacio offers cribs free of charge, these are subject to availability and can be booked in advance. Please inform us before your arrival to prepare a nice cot for your baby, by contacting our front desk team.
Pets are unfortunately not allowed in the hotel.
Hotel Palacio has a ZERO tolerance policy for smoking & drugs. This policy applies to the entire property. If it is found that the above-mentioned substances are used in the room or public areas, the management reserves the right to issue a fine of USD 250 and/or report this to the authorities. Management reserves the right to cancel your reservation immediately without refund of the reservation or deposit paid.
Hotel Palacio does not have secure parking facilities. Parking is possible on the public road in front of and near the hotel at your own risk.
The management cannot be held responsible for loss or theft of your belongings in the hotel, restaurant or the club.
Lost and found
All items found in the hotel or restaurant will be registered and kept for three months.
Damage to our hotels and property
Any damage to the hotel rooms or buildings caused by your party during your stay and missing items upon your departure will be charged to the credit card on file.
Hotel Palacio accepts no liability and pays no compensation for the failure to provide the services contracted by us due to circumstances beyond our control: (natural) disaster, fire, (wars) and terrorism, strikes, riots, disturbances, government regulations, labor disputes, adverse weather conditions or other exceptional and catastrophic events, conditions or emergencies, which make it impossible or illegal to stay in our hotels or prevent guests from staying in our hotels.
Throughout the building, all guests can enjoy our free WiFi services. Please ask the front desk for the password and/or login information or scan the QR Code available at the front desk, lobby and in your room.
The network we provide is offered without warranty of any kind, express or implied. We do not guarantee that access to our wireless network will be uninterrupted, timely, secure, error-free or meet your requirements at all times. Hotel Palacio is not responsible for the security, integrity, accuracy or completeness of any information you transmit or receive while using our WiFi. You are not permitted to use the WiFi network for any unlawful or prohibited purpose.
Please inquire about the fee and options for access to a PREMIUM WIFI.
During your stay Hotel Palacio will collect your personal data. This data is processed in accordance with our Privacy Statement and applicable laws and regulations. Data collected by third party booking parties using cookies etc. while browsing third party websites is beyond our control. For this, we refer to the privacy statement of the agency with which the booking was made. For more information on your privacy within Hotel Palacio please refer to our Privacy Statement on our website / or in your booking confirmation.
Photography and video
All photo shoots, audio-visual recordings, reproductions or renderings of images, including Hotel Palacio’s premises or restaurant, other than for strictly private use, are subject to our prior written approval. We will be happy to assist you in obtaining permission and discuss options. Please contact our Hotel Manager by email: [email protected]
When booking 5 or more rooms, different policies and additional supplements may apply. Similarly, bookings to a value of USD 2000 or more will be subject to different policies.
Hotel Palacio can pre-authorise cards from the moment of booking.
This is a virtual hold on your account, it is not a charge. Only in case of a Non Refundable booking, the full amount will be charged.
These terms and conditions has been carefully crafted to serve all parties interests.
If anything is not clear or you would like an explanation or have an out of the box wish, request or proposal, do feel free to contact us.