Hotel Palacio Wi-Fi Hotspot User Data Deletion Policy

Effective Date: February 24, 2025

Location: Heerenstraat 9, Paramaribo, Suriname

At Hotel Palacio, we respect your privacy and are committed to protecting your personal data collected through our Wi-Fi hotspot. This User Data Deletion Policy explains your rights and our process for deleting your personal data when you connect to our Wi-Fi network.

1. Data We Collect

When you connect to Hotel Palacio’s Wi-Fi hotspot (e.g., via vouchers, Facebook login, or device authentication), we may collect the following personal data:

  • Device identifiers (e.g., MAC addresses, device IDs).
  • IP addresses and connection timestamps.
  • Bandwidth usage logs (stored for 24 hours or as required by law).
  • Personal information from third-party logins, such as your name, email, or profile picture if you use Facebook authentication.

We only retain this data for the purpose of providing Wi-Fi access, monitoring network performance, and complying with legal obligations. Non-personal or anonymous data (e.g., aggregate usage statistics) may be kept for operational purposes but cannot be linked to you personally.

2. Your Right to Request Data Deletion

Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for European guests, the California Consumer Privacy Act (CCPA) for California residents, or Suriname’s local regulations), you have the right to request the deletion of your personal data (“right to be forgotten” or “right to erasure”). This includes:

  • Deleting personal data collected during your Wi-Fi connection.
  • Removing identifiable information linked to your device or login method.
  • Correcting inaccurate data (if applicable).

You can make this request at any time, and we will act promptly to fulfill it, subject to legal or operational exceptions (e.g., data needed for legal compliance or fraud prevention).

3. How to Request Data Deletion

To request the deletion of your personal data from Hotel Palacio’s Wi-Fi hotspot, please follow these steps:

  • Contact Us: Send an email to [email protected] or visit our front desk at Heerenstraat 9, Paramaribo, Suriname.
  • Provide Details: Include your name (if provided during login), device identifier (e.g., MAC address or device name, if known), and the date/time of your Wi-Fi connection (if possible). This helps us locate and verify your data.
  • Verification: We may ask for additional information (e.g., a copy of your ID or proof of connection) to confirm your identity and ensure we delete the correct data, in compliance with privacy laws.

We aim to process your request within 30 days of receipt, unless legal or technical constraints require more time (e.g., data stored with third parties like Grandstream or Facebook).

4. What Happens After Deletion

  • Once your personal data is deleted, we will remove it from our systems and, where possible, request its deletion from third-party providers (e.g., Grandstream’s GDMS or Facebook, subject to their policies).
  • Non-personal data (e.g., anonymous logs or system metrics) may remain for network management or legal purposes but will not be linked to you.
  • If you reconnect to the Wi-Fi after deletion, new data may be collected, but it will be treated under this policy and our Privacy Policy.

5. Exceptions to Deletion

We may not delete certain data if:

  • It’s required for legal compliance (e.g., tax, audit, or regulatory obligations).
  • It’s necessary to prevent fraud, resolve disputes, or enforce our terms of service.
  • It’s anonymized and used for aggregate analysis (e.g., network performance metrics).

If we cannot fully delete your data, we’ll inform you in writing (e.g., via email) and explain why, along with any steps you can take.

6. Data Security and Retention

  • Your data is stored securely on encrypted servers managed by Hotel Palacio and, where applicable, Grandstream’s GDMS platform or third-party services like Facebook.
  • We retain personal data only as long as necessary for Wi-Fi access (typically 24 hours) or as required by law, after which it is automatically deleted or anonymized.

7. Contact Us

For questions, concerns, or to submit a data deletion request, please contact us at:

  • Email: privacy@net
  • Phone: +597 420064
  • In Person: Visit our front desk at Heerenstraat 9, Paramaribo, Suriname.

8. Changes to This Policy

We may update this User Data Deletion Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our Wi-Fi login page, website (if available), or at our front desk, and we’ll notify users via email or the captive portal if significant changes occur.

9. Legal Compliance

This policy complies with international privacy standards, including GDPR, CCPA, and any applicable Suriname data protection laws. If you believe we haven’t handled your deletion request appropriately, you can contact your local data protection authority or seek legal advice.